Expedia's Surprise Trips

FAQ

Well, that life’s biggest question, isn’t it? When booking a trip with SurpriseTrips we’ll guarantee you’ll spend at least 48 hours at your destination, which is a city on mainland Europe. Your flight won’t last longer than 3,5 hours. We won’t tell you where you’re going until 2 hours before your flight leaves, though.

Yes, you can. We promise not to send you to any city in the UK, or to Paris or Barcelona – everyone’s been there already. Where’s the fun in that?! You’re also able to manually enter up to three destinations you don’t want to visit. After that… the fate of your trip is in the hands of the Gods (us – mhuahuahua).

No, you need a UK, IE, CA, AUS, NZ or US passport, that’s valid for at least six months from your departure date.

It is your responsibility to ensure that you are eligible to travel to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland. To learn more, visit our Visa and Passport page. For local destination and health advice, check the Foreign and Commonwealth Office website.

You can find all our destinations at http://pinterest.com/SurpriseTrips. Please exclude all cities from your search that you cannot enter on your Schengen Visa. You can exclude more than three.

When you book with us, we’ll provide you with your own personal trip page. This holds all your trip information. It also holds a weather update for your destination on your selected dates, that will be updated every day. We’ll send you a reminder for this page a few days before your trip. Considering we offer all types of destinations in Europe (from the cold North to the warm South), this will help you pack appropriately.

 

You will travel hand luggage only. You can check in extra luggage at the airport if you wish, but airlines will charge you for this (and you could use this money to buy cocktails, just sayin’). You are not able to book extra luggage with us. Want tips on how to pack hand luggage only? Check out our Youtube-channel!

You can book this trip up to 220 days ahead of departure. The shortest you can book an upcoming trip is 24 hours in advance.

When you book the trip, you will receive a confirmation email with a link to your trip page. This email will also tell you what time you’ll need to be at the airport at on your departure day. This is roughly two hours before your flight departs. Two hours before your flight we’ll update your trip page to reveal your destination, and will email you to notify you of this. (The trip page will also hold your flight confirmation and hotel confirmation)

If you, for any reason, have not received your destination reveal email, please contact help desk at 020 3788 0446 (local) or +44 20 3024 8211 (from abroad).

Yes. The only fee that isn’t included in our price is: tourist tax. Certain destinations ask that you pay a few euros per night per person upon arrival at the hotel, and since this is different per destination it is impossible for us to include it in the price. The amount of tourist tax will be revealed once your destination is revealed. We appreciate your understanding.

That obviously depends on where you’re going! Your flight and hotel are included in the booking, and in terms of how much ‘spending money’ you need, we recommend looking at the daily costs of pricier destinations such as Oslo or Zürich. Check how much you’d spend on dinner or museums there, and you’ll have a pretty good idea of how much you need (and if you then get sent to Poland you treat yourself to a real fancy five star meal ;-)).

We are very passionate about making Surprise Trips accessible for everyone. We are currently looking into ways we can make this happen. In the meantime, feel free to email us trough our contact form to see what we can do for you!

No way, José. This is an adventure, remember? Once you’re at your destination you’re free to do whatever you want. All destinations offer public transport to the city centre, though.

No. Embrace the adventure, man!

No. Well… free pizza for a year may get you places, you know (But in all seriousness: No!)

At the moment we can only allow bookings for up to four people. We are working on expanding this, so please stay with us!

In the case of significant delay or cancellation to your flight please contact us on 020 3788 0446 (inside the UK) or +44 20 3024 8211 (outside the UK), and you should also talk to the airline to request that you are booked on another flight. We recommend arriving at your specified departure airport at the time we mentioned in the confirmation email, this will be 2 hours before your specified departure time of your flight.

At the moment we don’t have the feature to allow little adventurers to join you. But it is something we are working on and hope to offer it soon!

Whether changes can be made depends on the rules of the airline and the hotel you’ve booked through Surprise Trips. However, at the moment we can’t change bookings, as without our helpdesk revealing your destination to you. So please take great care in booking.”

This depends on the rules of the airline and the hotel you’ve booked trough Surprise Trips. We cannot guarantee a refund. Here are the general booking conditions.

A return flight + however many nights you’ve selected in a 3* or higher hotel in your destinations city centre. That’s it.

No, we don’t. Most of our destinations are Euro-destinations, but some (Norway, Croatia, Swiss, etc) have their own currency. We can’t tell you what currency to bring as it would ruin the surprise!

We recommend just bringing your bank and/or cards. We’ve yet to find an airport where you can’t a) pay with card or b) get cash out.

Please contact our customer services team. We have a multi-lingual service team ready to assist you, 24/7, 365 days a year. Please be aware our customer service team will reveal your destination to you.

On your departure day your flight will depart after 8am to ensure you can get to the airport on time (two hours before), and on your return day your flight will depart before 9pm. Your departure flight time will be confirmed upon booking. Your return flight time will be revealed to you upon the reveal of the destination.

If you’d like to find out more about your flight times, feel free to send us an email at info(a)surprisetrips(.)com (without the brackets), and we’ll happily look it up for you.